Our technology department has prepared this short list of tutorials and answers to most commonly asked questions to help students and families familiarize themselves with our technology and learning platforms.
How To Get Started With School
How do I turn on my device?
For Pre-K3 to Kindergarten tablet users:
For Chromebook users:
How do I connect to WiFi?
For tablet users:
For Chromebook users:
How does my student login to their school device?
For students Pre-K 3 to Kindergarten your child will need a Clever badge to sign in. If you cannot find that badge please contact email@example.com or call 202-888-5066.
Students using a Chromebook should have access to their login credentials included as a printed sheet in their Chromebook bag. Follow these instructions:
How do we get into Canvas?
Students can easily access Canvas from their school device because its automatically loaded as a homepage. There are additional ways to access Canvas:
1. They can simply click on their Google Apps launcher menu and scroll down to Canvas
2. Students can also click on their “Homepage” button on their chrome device.
3. Students can browse to elhaynes.instructure.com
4. From there they will automatically sign in using their @collegebound.elhaynes.org account.
Please note: students will need to login to their E.L. Haynes Google accounts first. If you’re sharing a computer with your student please be sure to have them sign into Google under their @collegebound.elhaynes.org account first before browsing to Canvas.
How do I join Zoom meetings?
Teachers will share meeting links inside of their Canvas courses. Students only need to open a course and view the link from their teacher’s homepage or through a teacher’s announcement.
What will the first day look like?
For students using a tablet this is what you can expect for the first day of school:
For students using a Chromebook this is what you can expect on the first day of school:
General Tech Questions
Will computers be provided by the school?
Yes. Every student at E.L. Haynes will be provided a Chromebook or a Chrome Tablet in school year 20-21. The school has moved to a 1:1 device model and will support students and families to get technology in everyone’s hands.
What if I do not need a computer?
The IT department at E.L. Haynes requires all students to use school owned technology in order to properly support, monitor, and provide the most robust distance learning experience.
Personal devices may not have the proper software, capabilities, and hardware to support online learning in the new school year.
How do I access tech support?
Families can contact the technical support line at 202-888-5066 Monday through Friday from 8:30am to 4:30pm. Students/families can also email firstname.lastname@example.org.
Families can also check the self help resources found on this site to try and troubleshoot common problems.
Will my device be filtered at home?
How will students receive devices?
Families will receive messages indicating their pickup time to come to the school to collect devices and materials.
Only a limited number of families will be invited during each pick up window to ensure a safe distribution of technology and materials.
Social distancing and health screening will be practiced during all pickup times.
How do I access tech support in Spanish?
You can access tech support in Spanish by calling 202-644-9274.
You can also send emails in Spanish to email@example.com. Our bilingual staff will be able to respond to your questions in Spanish.
If my child was given a device last year do I need to turn it in for an upgrade this year?
Unless your child will be starting PreK-3, PreK-4, or Kindergarten in the 20-21 school year or we’ve directly contacted you to bring your device in for an exchange you will NOT need to bring in devices for upgrades.
Families will receive notifications when their devices are ready for upgrade.